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Frequently asked questions

• Change the name on my ticket

  In such case, you have to cancel and re-book your flight tickets.

• Change my travel dates

  You may be able to change your travel dates depending on the rules of your trip, which are displayed when you choose your trip and on your receipt if you have already purchased your trip.

• Cancellation charges for my trip

  You will find the change and cancellation rules for your trip by clicking the "rules of your ..." link which is displayed when you choose your trip and on your receipt if you have already purchased your trip.

• How long do refunds take to process

  We process all refunds within 15 working days; however, the refund may take up to an additional 30 working days thereafter to appear on your statement.

• I cancelled my trip directly with an airline or hotel. How do I get a refund?

  Email your Musafir Booking Reference and the details of your cancellation to help@in.musafir.com. Our Travel Experts will review your request and provide an update within 3 working days.

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