Holidays Terms & Conditions.

Cancellation Policy:

• After confirming a holiday package, the passenger can cancel or amend their booking by sending an e-mail to us at postsales@in.Musafir.com. In case, the passenger is sending an e-mail to cancel the holiday booking, it should be done at least 7 working days prior to the scheduled departure. 
• Cancellation fees may also apply for any additional services, including extra night accommodations, independent services provided by Musafir.com and optional excursions reserved prior to, during, and after the tour.
• For any cancellations in flight bookings, Musafir.com will follow the respective flight terms and conditions. Similarly, for any cancellations in the Holiday package bookings, Musafir.com will follow the cancellation policy of the hotel and the land service providers involved in the booking process.
• In the event that the tour is cancelled by our local associate, cancellation if any will be applicable as per the discretion of our local associate. In the event, if the passenger misses a pre-booked SIC or private tour, no refund will be applicable and rescheduling may not be possible. Any additional cost of rescheduling, if possible, will need to be borne by the traveller directly on tour.
• In the event of a natural calamity or unprecedented political unrest, if any changes need to be done in the Holiday package, refunds, if any, will be at the discretion of relevant service providers.
• If, in any case, Musafir.com is unable to provide the booked travel arrangements, the liability in all cases will be limited to the cost of travel arrangements.
• No refunds will be provided for unused transportation mentioned in the itinerary for voluntary modifications made by the traveller.
• Passengers not using the transfers included in the package will not be given a cash equivalent or reduction/ concession in their tour package.
• No partial refunds or credits will be provided for any unused services on the tour.
• The above mentioned Terms have standard cancellation policy and may differ from package to package and period of travel. They may also differ from airline to airline depending on airline used for booking and also destination to destination. Please check and understand the cancellation policies specific to the Holiday package you are booking.
• As the services to be provided are booked several months in advance, cancellation of such services marked for a particular departure, results in the Company losing money depending upon the time of cancellation provided by the Supplier. Therefore any cancellation of tour / services booked will attract cancellation charges as specified by the company. If you book a third party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tours / services has to be in writing clearly stating the reasons for cancellation. In such a case, you expressly agree to the foregoing terms.
• The Company reserves the right to cancel any Tour prior to the departure, without assigning any reason. In such an event, all monies paid by you will be fully refunded forthwith in Indian currency (Rupees) only, but no compensation will be payable. In case of Cruise cancellations, 100% of the cruise cost paid will be forfeited, irrespective of time of cancellation. The company cannot assume responsibility for any additional cost or any fees relating to the issuance and / or cancellation of air tickets or other arrangements not done through the company.
• The company reserves the right to forfeit the booking deposit, in case of any cancellations. However, passengers whose visas are not granted by the consulates must intimate us at least 45 days in advance of the date of commencement/departure of the tour, at which time the company will deduct INR 30,000/- per person towards Guidance Charges over & above any other actual expenses, if any, incurred and refund the balance amount. However if such intimation is received after the said period of 45 days prior to the date of commencement/ departure of the tour, the cancellation charges will be applicable dependant on the actual date of cancellation.
• The following cancellation charges shall apply irrespective of the reason for cancellation. Do understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation, and that these damages are called ‘liquidated damages’ in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages, when you make any cancellation.
• Each package has its own specific cancellation policy which will supersede the above mentioned general cancellation policy in case of a tour cancellation.
• Musafir.com reserves the right to change/modify or cancel your travel arrangements at any point of time.
• If we are unable to provide the booked travel arrangements, our liability in all cases shall be limited to the costs of your travel arrangements.
• In case your travel arrangements are affected by bad weather conditions or other unforeseeable circumstances, Musafir.com will try its best to provide alternate dates for the package, if the holiday hasn't already begun.
• Musafir.com will try its best to address any alteration in your outward/return flights by less than 12 hours like changes in aircraft type or accommodation.
• In the event that a customer is unable to travel on the tour originally booked by him/her, due to rejection of visas by the concerned embassy, the said customer shall have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fee for the transfer of the tour shall apply. However, if the customer books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.
• A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking will have to be made at the available rates.
• Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as ‘no show’ on the tour and 100% cancellation charges will be levied.
• If a client avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as 'no show’ and there will be no refund whatsoever for the unutilised pre-tour or main tour services.

Refunds:

• The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc., and the decision of the company on the quantum of refund shall be final.
• It would take at least 15 working days to process refunds.
• There are no refunds payable for any unutilised or partially utilised services (e.g. Airline tickets, Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc.)
• The refund for the foreign exchange component of the tour will be in INR only and will be at the prevailing day’s rate of exchanges of the company.
• Third Party refund i.e. airlines, cruise, overseas suppliers could take between 30-90 working days, provided relevant support is provided to the Company.
• If a tour is cancelled by the Company, then all monies will be refunded after taking into consideration the actual expenses incurred for Visas etc.
• There will be no refunds in case of visa rejections.

Hotels:

• Standard hotel check-in time for domestic and international hotels is from 1400 hours to 1600 hours and check-out time is 1000 hours to 1200 hours.
• Complimentary early check-in or late check-out will be subject to availability at the discretion of the hotel.
• International hotels general breakfast timings are between 6:30 am-10:00 am unless otherwise mentioned in the itinerary. In the event of an early start in the morning, packed breakfast, if requested, is subject to the availability and at the discretion of the hotel.
• Additional cost of surcharges may be applicable during trade fairs, group events or similar occasions in the hotel.
• You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Hence, sometimes they may be located away from the city centre. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities, the hotels may be blocked out for more than 2 years in advance. In view of this, you may have to stay in hotels further away from the cities and itineraries may have to be altered / amended. Since the rooms are comparatively smaller, we would recommend only 3 people in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night.
• All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Cruise / Airport / during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed by you at your own cost and risk. The company will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms /coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same. Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also not be responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. Rude or unprofessional behaviour of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Facilities like minibar, pay television channels, telephone etc. are not complimentary and these facilities, if used by the customer, have to be paid for by the customer directly to the Hotel and such charges are not included in the tour cost. The customer will have to abide by the check-in /check-out time of the hotel.
• Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change.
• Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room.
• Certain Holiday packages may have black-out dates during certain periods of the year on account of exhibitions, events or trade fairs.
• Due to global events and trade fairs, the hotels may be blocked well in advance. In such cases, the holiday itinerary will be altered and you may have to stay in a different hotel of the same category.
• Certain international as well as domestic attractions require a mandatory pre-booking and advance notice which shall be intimated at the time of booking.
• An alternate accommodation of the same category will be arranged in case the mentioned hotel is unavailable on the requested date. Musafir.com reserves the right to substitute a hotel of similar class if it is considered necessary or advisable.
• Each hotel has its own room occupancy and child policies, and Musafir.com is liable to follow the same. Hence, room occupancy will be recommended and advised by our travel experts at the point of sale accordingly.
• A child travelling for whom ‘without a bed’ charge has been paid, would not be entitled to a separate bed or a rollover bed based on the hotel policy. In case, ‘with bed’ charge has been paid for the child and you decide not to avail such facility while on the tour, you would not be entitled for any refund. In case you decide to seek an extra bed for the child booked on ‘without a bed’ basis on the tour, it will be subject to availability where you shall be bound to pay directly the additional amount charged by the concerned hotel.
• Maximum 3 people are allowed in one room.
• An additional mattress or a rollaway bed will be provided for the third person sharing the room. It may vary as per the respective hotel policy.
• The cost for triple sharing in a double room will be calculated as the cost of an adult on extra bed, unless otherwise specified by our associate service provider.
• Hotels that form part of the domestic tour are hand-picked by Musafir.com keeping in mind the ultimate comfort of the passengers. The hotels selected are usually the best in their respective categories and are selected on the basis of strong internal assessment.
• Musafir.com will not be held liable for any inconvenience or discomfort caused to the customer due to the insufficient services provided at the hotel. Musafir.com acts as an agent between the customer and the hotel, and will under no circumstance be held responsible for inadequate services provided by the hotel.
• The customer will be liable to make good any damage(s) caused by any act of the customer (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused will be as determined by the concerned hotel. Musafir.com will not intervene in the same in any way.
• In case the customer makes any changes in their accommodation while on the domestic tour, Musafir.com shall not refund or pay compensation in any manner whatsoever. The customer would also be liable to pay any additional sum that is required to be paid consequent to the previously mentioned changes made in the accommodation.
• Accommodation will be provided at the hotels mentioned or in similar range hotels.

Travelling with children:

• The airfare as well as the land component for the holiday package would be determined as per the age of the infant or child on the date of return to home destination after the tour.
• Child fare is based on sharing the room with two adults.
• Child policy differs from hotel to hotel. Before booking the Holiday package, all passengers must verify and understand the same to avoid price related issues.
• A child travelling with two adults on ‘without a bed’ charge package will not be entitled to a separate bed or rollover and breakfast, based on the hotel policy. If any of these are services required for the child, please contact the hotel directly. It will be at a supplement cost charged by the respective hotel.
• Children from 12 years onward shall be charged adult fare and those aged between 6 to 11 years shall be charged child fare, unless otherwise specified in the tour. However, when the itinerary cost includes air travel, passengers aged between 3 years and 11 years will be charged child fare.

Meals:

• The menus for all meals are pre-set on the tour. We cannot provide a special meal, nor do we guarantee a special diet to the customer.
• Musafir.com reserves the right to change the menu if circumstances necessitate such a change. If the customer does not avail the meals (as offered in the menu) for any reason attributable to the customer, then no claim can be made for the unutilized meal against Musafir.com.
• Musafir.com entertains the requests for special meals/room allocations only when the customer gives such requests in writing. Musafir.com will take all necessary steps to ensure that these special requests are honoured. However, if due to any circumstance, these requests are not honoured, Musafir.com would not be liable for any claim by the customer. It is also to be noted that, these special meals may be chargeable and the customer will have to bear the changes over and above the tour / package cost.

Transfers:

• When we say that your transport (arrivals, departures and sightseeing) will be by ‘seat-in-coach basis’, we mean that a comfortable van / bus/ coach will be provided to you depending upon the total number of arrivals. Please note we will be clubbing passengers arriving around similar time and dropping at various hotels. In case you don't approve of the same, we recommend you to book a private vehicle at a supplement cost.
• Customer needs to avail the SIC from the scheduled pick up point at the scheduled time. Musafir.com is not responsible if the pick-up is missed due to customer’s delay.
• On tours, air-conditioned/air-cooled/ non air-conditioned vehicles are used for transfer purposes including local sightseeing tours. There are no seat numbers allocated and the customers shall follow instructions of the Tour Manager in this regard.
• Please note that air-conditioner will not work in high hills. Also, sometimes due to extreme weather conditions the same may not seem to be very effective.
• In case the customer is carrying any valuable personal items, it is advisable not to leave it behind at the time of disembarking/ leaving the coach. Musafir.com will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal goods are at all times and in all circumstances, the responsibility of the customer.
• Any damage caused to the vehicle during travel because of the actions of the customer (willful/negligent), shall be payable by the customer, and Musafir.com will, in no manner whatsoever, be liable for the same.
• The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. Customers will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In case, any of the sightseeing schedules is missed due to delays caused by the customer, the same will not be refunded to the customer under any circumstances. Vehicle will be provided as per group size.
• The company will not be responsible for any defect in the coach or in the Air-conditioner / air-cooler or for the behaviour of the driver or the attendant (applicable for seat in coach as well as private vehicles).

Visas:

• Passengers are requested to ensure their passport validity of 6 months (9 months for Malaysia) and should follow visa procedures.
• Musafir.com recommends passengers to get their visas before departure for countries offering Visa On Arrival facility for hassle-free travel experience as it might take too much of your time at the arrival. (This is in case the country in question offers a visa before departure option).
• If the passenger is looking at obtaining Visa On Arrival, he/she should be aware of the documents and requirements of the specific country to successfully obtain the Visa On Arrival. Musafir.com is not responsible for any non-grant of visa to traveller.
• In cases where Musafir.com is assisting the passenger with visa application, please note that the company only acts as a visa facilitator. Granting or refusing the visa application is at the sole discretion of the Consulate/Embassy/Immigration Department of that specific country.
• Visa application fee once paid will be non-refundable. Re-application of visa, if required may result in additional fee depending on rules and regulations of the relevant Embassy.
• At any given point of time post the visa application, the consulate may request for additional visa documents or personal presence of the traveller. Any additional visa related expense on this account will have to be borne by the passenger. Musafir.com in its capacity as a facilitator can assist with the arrangements in such situation but will not be able to get any waivers as this would be as per the Consulate/Embassy/Immigration Department requirement.
• All the customers travelling on a Musafir.com Holiday tour must be in possession of a valid visa. However, kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has any influence on the consulate/embassy’s decision. The role of the company is only to provide necessary guidance to the customer for the purpose of applying for Visa. The company will not be responsible for non-issuance of visa due to receipt of incomplete / delayed documents from the Customers. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the customer, the issuance of visa will further be delayed/rejected, and the customer will not hold Musafir.com liable for the same. Customer should adhere to all the norms and conditions laid by the Consulate/Embassy upon rejection of visa. If the customer wishes to reapply for the visa, he/she is liable to pay again the requisite fee to the Consulate and he/she cannot claim from Musafir.com.
• It shall be solely your responsibility to hold valid travel documents like passports, visas and ensure other statutory clearances like immigration, to enable you to travel on the tour hassle free.

Foreign Exchange:

• Forex payment is a part of BTQ of the passenger.
• The tour/holiday package is subject to RBI / GOI rules & regulations. Part of the tour cost/holiday package cost will be paid in EURO/USD/AUD out of your BTQ.
• The card that swiped for payment of the tour’s foreign exchange should be of the cardholder himself/herself.
• The cardholder cannot use his/her card for payment of another person’s tour package.
• If husband, wife and two children are travelling together as a family, husband’s card is acceptable.
• The immediate family/kin, e.g. father can pay for the children, mother can pay for the children stands good. However, the person paying/cardholder should also be among the travelers.
• For packages with FX (Foreign Exchange) component only, initial deposit amount collected in INR for booking, shall be adjusted towards the balance FX component at the time of final FX payment.
• The ROE(Rate of Exchange) for the entire FX component of the tour, shall be considered as per the prevailing ROE on the day final payment is being made.

Insurance:

• Musafir.com strongly recommends all the passengers to cover their domestic and international holidays with travel insurance at an additional cost before departing for your tour. To buy travel insurance, please connect with our travel experts at +91-22-33951010.
• The travel insurance must be carried on the tour all the time. In the event of any eventuality, Musafir.com will only act as a facilitator between the traveller and the insurance company, and will assist in the process of submitting the relevant claims. Musafir.com will not be able to influence the insurance company at any given point of time and any documentation, invoices, prescriptions required for the claims will be required to be provided by the traveller to us to assist with the claim process.
• Musafir.com is not liable or responsible for any baggage loss, injury, damage, accident, death, breakdown or irregularity, which may occur during the tour arrangement. Expenses occurred due to weather conditions, strikes, war and any other cause whatsoever must be borne by the passenger.

Health:

• We request all the passengers to obtain proper health recommendations. Please ensure that you take all the recommended medication and follow all medical advice depending on the countries you intend to visit.
• Passengers requiring special attention during the tour for any reason (like being differently-abled, pregnant, suffering chronic disease or general ill-health) shall inform Musafir.com about the same before booking the tour.
• Musafir.com reserves the right to ask the customer to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, Musafir.com shall not be liable to provide any assistance or refund the money.
• If Musafir.com has to organize special arrangements in compliance with the passenger request for special attention, the passenger shall be responsible for additional expenses related with the request.

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