FAQ On Domestic Travel Insurance

On Domestic Travel Insurance

1. Policy Related:

• If I have any travel insurance queries, who do I call?

  Please call the Bajaj Allianz helpline number – 0124-4343838 which is available for customers 24X7 for all your queries.

• When does the travel insurance cover begin?

  You are covered from the start date of your travel departure till the date of your return arrival or City of Origin (in case of Domestic) or 30 days whichever is earlier. The policy end date will be confirmed and mentioned on your travel policy certificate.

• Is there any exclusion to the policy?

  Yes. There are some exclusions and conditions that are specific to individual sections. Also, there are general exclusions and conditions applicable to all the sections of the policy. We strongly recommend all the customers to read the policy document carefully to know the comprehensive list of exclusions in the travel insurance policy.

• Can I extend my Group Travel Insurance Policy?

  No, you cannot extend/change/amend your group Insurance Policy.

• What is the eligible age group to purchase Group Travel Insurance Policy?

  Travel Insurance Policy is available to anyone in the age group of 1 to 70 years.

• What can be the maximum trip length?

  Travel Insurance (Domestic) can be purchased for trips of up to 30 days.

• What is a deductible?

  A deductible is the amount that has to be borne by the insured for each claim.

2. Claims Related:

• Who do I contact in case of a medical emergency?

  In case of an emergency, please call Bajaj Allianz’s helpline number 0124-4343838 or send an email at travel@allianz-assistance.in

• How do I register a travel insurance claim?

  Call the Bajaj Allianz help line number and inform the customer service executive to register the claim. You can get in touch with Bajaj Allianz customer care executive 24 x 7 at 0124-4343838 or send an email at travel@allianz-assistance.in

• What kind of documentation is required to process my travel insurance claim?

  You shall be prompted to send the original documents, such as reports or receipts as Bajaj Allianz would be unable to process your travel insurance claim without the relevant documents. Each type of insurance claim that you make may have a different requirement (for example, medical report, invoice, receipt, police report, etc). You will be advised about the documentation required for the claim by Bajaj Allianz customer care executive.

3. Cancellation & Extension:

• I purchased a travel insurance policy while booking my flight ticket on Musafir.com India website and now I want to cancel my policy, what should I do?

  The travel insurance policy can be cancelled only along with your flight ticket booked through Musafir.com India. Thus, if you are cancelling your flight ticket, your travel policy will also be cancelled.

• I purchased a travel insurance policy while booking my ticket on Musafir.com India website and now I want to extend my policy, what should I do?

  Sorry but travel insurance policy cannot be extended.