Frequently Asked Questions

Domestic and International hotels

Before the hotel booking

• What is the standard check-in/out time in the hotels?

  The standard check-in time is after 1400 hrs (02:00 pm) and the check-out time is 12:00 noon. However, it may vary depending on the destination and the season time. Your confirmed hotel booking voucher will contain all the details about the hotel check-in/out timings. For any further assistance, you can call our travel experts at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm).

• What is the difference between a ‘Twin room’ and a ‘Double room’?

  A ‘Twin room’ will have 2 separate single or queen sized beds while a ‘Double room’ will have one king size bed.

• Will there be any additional charges for our children staying with us in the same hotel room?

  While searching for hotels, select the number of children travelling with you in the drop-down box. If you want an extra bed in the room for your child, you have to add the child as an adult in the hotel search page, thus searching for 3 adults and 1 room. If you just select 1 child and 2 adults in 1 room, our search results will show you the price of a double room with child excluding an extra bed.

• Can I book more than three adults in one room?

  Few hotels do allow more than three adults as per the room category and hotel policy. However, you may have to book an additional room(s) if the hotel doesn’t allow more than three adults. If you any query, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you have booked.

• I want to book a hotel which is not listed on Musafir.com India. What should I do?

  In such case, please send us a request at packages@in.musafir.com and we will get back to you within 24 hours. You can also call us on 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) for urgent queries.

• I need a specific type of hotel room (smoking, wheelchair friendly, etc).

  Kindly call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) with your request and we will try our best to get your requirements done. However, please note that your request will be subject to availability while checking-in at the hotel.

• How can I make group travel booking?

  Please send us your group travel request at packages@in.musafir.com and we will connect with you within 24 hours. Please include the details of your travel like the number of adults and children travelling, preferred dates of travel, preferred destination, travel budget, etc. You can also call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm).

• I want to book a hotel in multiple destinations. How can I book a multi-sector itinerary?

  You can book multi-sector hotel rooms by calling us on 022 4164 2214 (Monday to Sunday from 09:00am till 07:00pm)

• Can I make a hotel booking over the phone?

  Yes. Simply give us a call on 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm).

While booking the hotel:

• What are the different modes of payment on Musafir.com India?

  For online bookings, we accept all Visa, Master Card, Amex cards and major debit cards and credit cards issued in India. We also have Net Banking payment options from major Indian banks.

• Is it possible to make online booking payments through account transfer?

  Yes. You can confirm your hotel bookings by paying the amount through account transfer option. Call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) for more details on the same.

• After completing the payment process, I haven’t received any confirmation email from Musafir.com India. My money got deducted as well. What should I do?

  This might happen due to slow internet connection or while making the payment through net banking option. Please call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) about the problem. For us to serve you faster and better, kindly mention the bank’s name, the amount deducted, e-coupon number used (if any) and mode of transaction. If the booking is incomplete, the entire deducted amount will be refunded back to your account within 3 to 5 working days. If the booking is completed, we will email you your hotel confirmation voucher.

After the hotel booking:

• I have made a hotel room booking. What happens next?

  Once the hotel room booking and payment process is completed, we will send across a confirmation email (on the email address you have registered while making the booking). Please take a print out of the confirmed hotel voucher and present it at the hotel counter during the check-in.

• How do I know if my hotel booking was successful?

  After the payment process is completed, you will receive an email confirmation from Musafir.com India. Please take a print out of the confirmed hotel voucher and present it at the hotel counter during the check-in.

• Should I re-confirm my booking with the hotel?

  No. Once you receive your confirmed hotel reservation voucher, you don’t have to re-confirm the booking. However, if you really want to, simply call us at 022 4164 2214 or email us at packages@in.musafir.com to re-confirm your hotel booking.

• Do I need to show any documents to check-in at the hotel?

  It is mandatory to show your government approved valid ID proof while checking-in at the hotel. The valid IDs accepted at the hotel are Driving License, Voters ID, Passport or even ration card. Please note: Pan Cards are not accepted as valid ID proof. For foreign nationals, your passport will be accepted as valid ID proof.

  You also have to carry a copy of your confirmed hotel voucher which Musafir.com India has emailed you after the completion of your payment process.

• Can I do early/late check-in/out at the hotel?

  The standard check-in/out time in hotels is 12 noon. However, there are some hotels who allow early check-in or late check-out depending on the availability of the room. In some cases, the hotel may charge you for one day extra for early check-in or late check-out.

• I would like to change/ request airport transfers or other complimentary services. What should I do?

  Simply call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) or email us at packages@in.musafir.com for any customized requests.

• How can I request my room type, room view, etc preference to the hotel?

  Kindly inform our travel experts at 022 4164 2214 about your request and we will try our best to get all your requests fulfilled. However, your request is ultimately subject to availability when you check-in at the hotel.

• I want to talk to Musafir.com India customer care regarding my booking.

  After making any hotel reservation, you will receive a unique booking ID number from Musafir.com India on the email. Please mention the number while talking to our travel experts on our customer care number – 022 4164 2214 (Monday to Saturday, from 09:00 am till 07:00 pm) or drop us an email at packages@in.musafir.com

• Which ID proofs are accepted by the hotels during check-in?

  For Indian citizens, government approved identity proofs like Voter ID card, driving license, ration card or even passport can be used as valid ID proof. For foreign nationals, your passport will be accepted as valid ID proof.

• Can I get the hotel phone number?

  The hotel’s contact details will be mentioned on your confirmed hotel booking voucher which will be sent to you by email.

• I’ve mentioned wrong email id while making the booking and thus haven’t received the hotel confirmation vouchers yet. What should I do?

  In this case, please call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) or email us at packages@in.musafir.com

• I want to give a feedback on the hotel I’ve booked and stayed at through Musafir.com India.

  We will be more than happy to get your feedback on your hotel package. Kindly email us on packages@in.musafir.com to share your valuable feedback with us.

• In case I face a problem during my hotel stay or while making the booking, what should I do?

  Please call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) or drop us an email on packages@in.musafir.com

• Will the hotel hold my room if I’m checking-in late?

  Since you have a confirmed hotel reservation, the hotel will hold your room until evening of your scheduled arrival date.

Amendments, Cancellations, Refunds

• I want to change/amend my hotel booking?

  Sorry but you cannot make changes/amendments or modifications to your confirmed hotel bookings. You have to cancel the existing hotel booking and make a new one. Please don’t call the hotel directly for changes or cancellations of the booking. The hotel cannot make changes or process your refunds for the specially-negotiated room rates.

• How can I cancel my confirmed hotel booking?

  For cancellations, please call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) or drop us an email on packages@in.musafir.com. Please note that each hotel has a different room cancellation policy.

• I want to cancel my hotel booking, when is the latest I can do this by?

  We strongly recommend that you check the hotel’s booking policy mentioned on the booking page while making your reservation. However, you cannot cancel your hotel booking on the day that you are scheduled to check-in at the hotel.

• What are the hotel room cancellation charges?

  The hotel room cancellation charges depends on your selected hotel type, room, time of stay (off-season, peak season) and the time of cancellation. Please check your hotel’s booking policy on the booking page to know more.

  In case, the hotel room cancellation request is received less than 24 hours before your scheduled check-in at the hotel than one night hotel room charges will be applied as cancellation charges. Furthermore, if you have availed any discounts or special rates through promo codes or discount vouchers, the cancellation charge will be applied on the actual room price and not on the discounted price.

• I didn’t check-in at the hotel at all, will I get a refund?

  You will not be entitled to a refund ad you will be considered as a ‘no-show’ by the hotel.

• How can I get my money back after cancelling my confirmed hotel booking?

  Once the booking is cancelled, the refund amount will be credited back to your account (the same account from which the booking was made).

• How soon will I get my refund after the cancellation?

  The refund amount will at least take 7 to 10 working days to show in your account. Please note that your bank may debit separate charges from refunds made to your credit card or bank account.

• I still haven’t received my refund amount.

  We apologize for the delay. We request you to call us at 022 4164 2214 (Monday to Sunday from 09:00 am till 07:00 pm) or drop us an email on packages@in.musafir.com and we will get back to you soon.