International Flights
Before you book your international flight
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Can I search a city by entering the three-letter airport code?
Yes, you can. For example, you can search for Dubai by entering DXB or for Phuket by entering HKT.
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What is an e-ticket?
An electronic ticket (called as e-ticket) is a paperless electronic document with a unique confirmation number. Musafir.com India will email your flight e-ticket once the booking is confirmed and payment process is completed. It is necessary to take a print out of your e-ticket and carry it along with your valid passport to the airport and present it at the airline counter while checking in for your flight.
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What is a ‘direct’ flight?
Flights which are point-to-point with no halt or stop in between are direct flights. Direct flights are shorter duration flights as compared to one-stop or multi-stop flights.
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What is an ‘indirect’ flight?
Indirect flights are with stop-over flights where the flight will halt at one or multiple cities. This might also include change of terminal or change of aircraft. You are not allowed to break your journey while in transit city.
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What is a ‘stopover’?
Stopover is a stop you make at one or more cities during your trip where you have to change the aircraft. Generally, the duration of a stopover is more than 48 hours.
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What is a transit?
You will get a transit during your indirect flights. The transit airport is where you break your journey. The details of the same will be mentioned in your e-ticket.
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Will I need to change airport terminals if I’m taking a connecting flight?
In most cases you have to. Ensure that you have adequate time to move from one terminal to another. To save time, always check your gate number and terminal once you arrive at the transit airport.
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What if I don’t have enough time to catch my connecting flight?
To avoid last minute hurry, always book flights with minimum two hour of international transit / Layover time in between.
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Can I book ‘outbound’ and ‘return’ international flights separately?
Yes, you can. However, we strongly recommend that you book a return flight on a single booking as it will be cheaper than booking separately.
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Which are the different travel class for international flights?
There are usually three different types of travel/booking class – Economy, Business and First Class. However, few airlines offer only Economy and Business Class options while few offer Premium Economy as well.
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What is a code-share?
A code-share is an agreement between two or more airlines to use each other’s aircrafts. Under the agreement, an airline can sell tickets for a flight which is operated by a partner airline.
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Can I book an international flight ticket for an infant on Musafir.com India?
Yes, you can book international flight tickets for infants with us. For unaccompanied minors, you have to call us and make the booking. While booking the ticket, please ensure that all the passengers have a valid passport infants are accompanied by at least one adult (18 years old and more) and the infant must be under 24 months of age during the entire booked journey.
While making the international flight booking
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Should I book a seat for an infant on an international flight?
An infant (child below 2 years during the entire journey) does not require a seat to travel. Thus, the ticket cost of an infant is different from a child who is more than 2 years. However, if you want to book a seat for an infant, select child option at the time of search and the cost of the seat will be listed.
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Can I enter my frequent flyer number while booking my international flight ticket?
You can enter your frequent flyer number while making your international flight booking. We have a specific tab placed on the traveller’s details page where you can enter your frequent flyer number. In case, you forget to enter the frequent flyer number while booking, simply give us (24 hours prior to your flight departure) a call and we will add it in your confirmed booking.
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How can I select my preferred seat on the flight?
Some international airlines do permit online seat preferences and pre-bookings. However, you have to directly contact the airline for the same. We don’t have the pre-seat booking options with us.
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Can I book a special meal on my flight through Musafir.com India?
Yes, you can. While making the booking, on the passenger information page, we have options for preferred flight meal preference. You can select your special meal option while making the booking. However, this option is available only on full-service carriers (Airlines which provides complimentary in-flight meal services).
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Can I arrange for wheelchair service on airport through Musafir.com India?
Yes, you can. While filling in the passenger information on the traveller’s page during the booking, there is an option for wheelchair under the ‘Flight special assistance’ tab.
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After submitting my payment details, I got a blank screen. I didn’t receive my e-ticket but did get charged for the booking.
We are really sorry for the inconvenience you faced. But hey, don’t you worry. All you have to do is call us at 022 4164 2214 or email us at help@in.musafir.com and we will assist you with further steps. We suggest that you should not re-book your flights again as you may end up getting charged twice.
After completing the international flight booking
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How will I know if my booking is confirmed?
Once the booking and payment process are completed, we will send an e-mail confirming your flight booking (on the mail which you have registered with us while making the booking).
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Should I re-confirm my flight bookings before I fly?
Your confirmed ticket is adequate to show your confirmed booking at the airport.
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Where can I get my e-ticket details?
Once the booking is confirmed, we will e-mail your e-ticket copy on the e-mail address you registered with us while making the flight booking.
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How can I get a flight boarding pass for an e-ticket?
Simply show your e-ticket print-out at the airline check-in counter and the airline representative will issue your boarding pass for you.
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Do I have to show my identity proof at the airport?
Yes. The airport authority and airline staff requires your valid identity proof to provide you access to the airport and check you in for the flight. Since it is an international flight, you have to carry your valid passport which will be more than enough as valid government identity proof.
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What is the baggage limit on my flight?
Check-in and cabin baggage limit is different in every airline. Your flight baggage limit will be mentioned on your e-ticket copy specific to the respective airline on that route. We strongly recommend that you check the ‘Baggage Allowance’ section on the airline website to check the list of permitted baggage size and restricted items for cabin and check-in baggage. You can also visit the specific airline website you are flying with to check the baggage limit in the ‘Baggage Allowance’ section.
Amendments, refunds and cancellations
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I have misspelled my name while making the flight booking. What should I do now?
In such case, you have to cancel and re-book your flight ticket.
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I have entered the wrong prefix (Mr/Ms/Mrs) for my name. What should I do now?
Simply call us at 022 4164 2214 and we will find out if the airline you are booked with allow such changes. If the airline doesn’t allow the title change, you have to cancel and re-book your flight ticket.
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What is an amendment?
An amendment is a change. You can change your travel date and time of flight. However, you cannot change your travel route (sector), the name of the passenger or the airline. Please note that there are amendment charges levied by the airline and Musafir.com India. The charges may differ depending on the airline, route and booking class.
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What are the amendment charges?
The amendment charges may differ with airline, booking class and the travel sector. Apart from the airline’s amendment fee, Musafir.com India charges an additional amendment processing fee of Rs 500 per passenger and per sector.These charges will be collected when you are making the amendment to your booking. Apart from the amendment charges, the fare difference amount, if any, will also be charged.
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How can I make changes in my flight booking?
Simply call us at 022 4164 2214 or email us at cancellation@in.musafir.com 48 hours prior to your scheduled flight departure.
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How to cancel my international flight booking?
In case of cancelling your reserved flight booking, just visit our contact section on the website. On the right hand side, click ‘For cancellation’ tab and fill in the required details. Our travel expert will call you within an hour to reconfirm your flight cancellation request. You can also call us at 022 4164 2214 for instant cancellation request.
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My flight got cancelled by the airline. How do I get my refund?
If your flight got cancelled by the airline, simply call us at 022 4164 2214 or email us at cancellation@in.musafir.com with your trip id number.
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When is the latest I can cancel by flight booking?
You can cancel your booking any time before 48 hours of your scheduled flight departure. If it is less than 48 hours, you have to connect with the respective airline directly for cancellations. To make amendments in less than 48 hours prior of the scheduled international flight, passengers need to call us at 022 4164 2214 or directly get in touch with the respective airline.
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What are the flight cancellation charges?
The flight cancellation charge depends on the airline, the sector and class of booking and the time of cancellation. Apart from the cancellation charges levied by the airline, Musafir.com India will levy Rs 649 per passenger and per sector for international flight ticket cancellation. This fee will be over and above the cancellation fee levied by the airline.
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How will I get the money back after the cancellation?
Once the cancellation process is initiated, you will receive your ticket refund within 3 to 15 working days. It will be credited back to the same account from which the booking was confirmed. Sometimes the refund process takes longer depending on the airline process.
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I booked my flights on Musafir.com India but cancelled it directly with the airline. How can I claim my refund?
You should inform us about the cancellation immediately. The refund takes anywhere between 3 to 15 working days (from the day you inform us about the cancellation). In case there was a no-show or the flight was cancelled by the airline, the refund process might take a bit longer.
Other information